Privacy Policy

1. Scope

This policy applies when you browse our website, create an account, place or attempt to place an order, contact us, subscribe to communications, submit a review, or otherwise interact with Brazilian Botanics. It does not govern third-party websites or services that maintain their own privacy policies.

2. Information We Collect

Depending on how you interact with us, we may collect:

• contact information, such as your name, email address, phone number, billing address, and shipping address;
• order and transaction information, such as products purchased, order history, discounts, returns, and payment status;
• account information and preferences;
• communications, support requests, reviews, photographs, and other content you submit;
• device and usage information, such as IP address, browser, device identifiers, pages viewed, referring pages, and interaction data; and
• information received from Shopify, payment processors, carriers, analytics providers, marketing platforms, and other service providers.

Payment-card details are generally processed by payment providers and are not stored directly by Brazilian Botanics.

3. How We Use Information

We may use information to operate the store, process and deliver orders, provide customer service, manage returns and refunds, maintain accounts, prevent fraud, secure the website, improve products and services, understand website use, communicate about orders, send marketing when permitted, comply with law, and enforce our policies.

4. How We Share Information

We may disclose information to service providers that perform functions for us, including Shopify, payment processors, hosting providers, shipping carriers, email and customer-support providers, analytics services, professional advisers, and fraud-prevention vendors. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. Some advertising or analytics activities may be treated as "selling," "sharing," or targeted advertising under certain privacy laws. Where applicable, we will provide required choices.

5. Cookies and Analytics

Our website and service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, keep the cart working, secure the site, measure performance, understand traffic, and support advertising. Browser settings can limit cookies, but some store features may not function correctly without them.

6. Marketing Choices

You may unsubscribe from promotional email by using the unsubscribe link in the message. Transactional communications about orders, security, and customer service may still be sent. Cookie or advertising preferences may be available through the store's privacy controls when the relevant features are enabled.

7. Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, and to opt out of certain sharing or targeted advertising. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.

Submit a request through our Contact page. We will not discriminate against you for exercising a privacy right.

8. Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business and tax records, resolving disputes, preventing fraud, and satisfying legal obligations. Retention periods vary by the type of information and the reason it was collected.

9. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No online system or transmission is completely secure, and we cannot guarantee absolute security.

10. Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request deletion.

11. International Visitors

Our business is based in the United States. Information may be processed in the United States and other locations where Shopify or our service providers operate. Those locations may have privacy laws different from the laws in your jurisdiction.

12. Changes to This Policy

We may update this policy to reflect changes in our practices, technology, legal obligations, or services. The updated version will be posted with a revised "Last updated" date.

13. Contact

Privacy questions or requests may be submitted through the Contact page.

Brazilian Botanicals LLC
Doing business as Brazilian Botanics
Florida, United States