This is the current working policy for Brazilian Botanics. It is designed for a small U.S. ecommerce launch selling sealed liquid dietary supplements.
We may update this policy before launch as fulfillment partners, carriers, and final product procedures are confirmed.
1. Free U.S. Shipping
We currently offer free standard U.S. shipping on all subscription shipments and on one-time orders of 2 or more bottles. For a single-bottle one-time purchase, standard shipping rates are calculated at checkout.
This is an introductory shipping policy and may change in the future. Any change will apply only to orders placed after the revised policy is posted.
2. Order Processing
Orders are generally prepared within 1–3 business days, excluding weekends and holidays. Processing times are estimates and may be longer during launches, promotions, severe weather, or periods of unusually high demand.
You will receive a shipment confirmation when tracking information becomes available.
3. Delivery Estimates
Standard U.S. delivery typically takes an estimated 3–7 business days after the carrier receives the package. Delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, incorrect addresses, and events outside our control can affect delivery.
At launch, we expect to ship only within the United States. Any expansion to international shipping will be stated on the website.
4. Address Changes
Review your shipping address before submitting the order. Contact us immediately if an address needs correction. We cannot guarantee changes after an order enters processing or has been transferred to the carrier.
Additional costs caused by an incorrect or undeliverable address may be the customer's responsibility.
5. Damaged, Incorrect, or Missing Orders
Contact us within 7 days after delivery if an order arrives damaged, leaks, contains the wrong item, or is missing an item. Include the order number and clear photographs of the package and product when possible.
If tracking shows delivery but the package cannot be located, check the delivery area and contact the carrier first. We will review reported issues and determine whether a replacement, refund, or carrier claim is appropriate.
6. Returns
You may request a return within 30 days after delivery. To qualify, the product must be unopened, unused, in its original sealed condition, and returned with proof of purchase.
Contact us before sending a return. Unauthorized returns may not be accepted. Unless the return results from our error or a damaged product, the customer is responsible for return shipping.
7. Non-Returnable Items
For health, safety, and product-integrity reasons, opened or used dietary supplements are not eligible for return. We also cannot accept products damaged after delivery, items without their original seal, or items returned more than 30 days after delivery, except where required by law.
8. Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected. Bank or card processing times may delay when the refund appears. If you paid an outbound shipping charge, that original shipping charge is non-refundable unless required by law or the return results from our error.
9. Cancellations
We will try to cancel an order when requested before processing begins. Once an order is being prepared or has shipped, cancellation may not be possible and the return rules above will apply.
10. Contact
To request a return or report a delivery issue, use our Contact page and include your order number.